| CUSTOMER
SERVICE/RETURN
Please
contact us on one of the numbers below or alternatively send us
an email at the email address specified below. Thank you
All Systems
Products - All Compaq, HP, Isonic, IBM and Toshiba products (PC,
Server, Notebook, Storage, handheld products including accessories).
PC ePhone
and Accessories.
All Components
products including Intel, Isonic, InWin, Kingston, Maxtor, Microsoft
OEM, MSI, Seagate, Vesta, Viewsonic and Asus products .
All Consumables
products including Lexmark, IBM and HP.
All Networking
products including Extreme, WatchGuard, Avaya, Veritas, NetReality
and 3Com.
All APC
products.
3. Warranty Returns
| 3.1 |
All
defective returns will not be accepted without an RMA number
from GoldenTek. |
| 3.2 |
To
qualify for an RMA number an invoice number MUST be provided. |
| 3.3 |
All
products returned MUST be clearly labelled with an RMA number
on the outside of the carton and a detailed fault description
attached. |
| 3.4 |
Golden
Tek will firstly diagnose all returned products before replacement
goods are despatched. |
| 3.5 |
A
charge of 10%, based on the invoiced amount, will apply
to any returned products that are tested and found not faulty
(based on manufacturer's specifications).And all costs associated
with having the goods returned to the customer will be borne
by the customer |
| 3.6 |
GoldenTek
will honour manufacturer warranty periods beginning from
Goldentek's invoice date. |
| 3.7 |
Products
that are found deliberately damaged by customer or altered
in any way will void warranty and products will be returned
to the customer at the customer's expense. |
| 3.8 |
All
defective products must be properly packed when returned
(ie. anti-static bag and sufficient foam must be used).
GoldenTek will reject any returns that have sustained physical
damage due to poor packaging or handling that will as a
result void the warranty. Rejected products will be returned
to the sender at the sender's expense. |
| 3.9 |
If
GoldenTek cannot provide a replacement for a faulty product,
then a credit note will be issued to the value equivalent
to the current market value. |
| 3.10 |
DOA
claims must be made within 14 days from date of invoice. |
| 3.11 |
It
is the customer's responsibility to return defective / cancelled
products to Golden Tek. This is irrespective of the product
being classified as a DOA return. Golden Tek is responsible
for the return of replacement to the customer at Golden
Tek's expense. |
| |
|
| |
Tel |
+61 (03) 9705 7577 |
| |
Email |
info@goldentek.com.au |
NB: GoldenTek
Distribution Pty Ltd reserves the right to make changes to this
policy.
|
